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Frequently Asked Questions

Frequently Asked Questions

What data do you collect?

We collect only what's necessary to provide the Service:

  • Email address: Used for account access and authentication.
  • Session data: Your resume, profile information, job descriptions, and the career intelligence we generate for you. Under the default no-storage configuration, this data is processed in real time and is not retained on our servers after your session ends.
  • Anonymous usage data: We may collect anonymous, aggregate usage data and metadata such as session volume, feature usage, and error rates for the purpose of operating and improving the Service. This data does not include your personal information or Content.

We do not prompt you to provide sensitive personal information including health conditions, disabilities, or other protected characteristics. However, you may choose to include such information in your Content or in responses to open-ended prompts. Any such information you voluntarily provide is processed solely to generate Output for you and is not retained by us beyond your active session under the default no-storage configuration.

Is my data stored on your servers?

By default, no. The Service is designed to operate without intentionally storing your session data on our servers after your session ends. Your Content and the Output generated from it are processed in real time and are not intentionally retained beyond the active session unless you have explicitly opted into a storage-enabled feature or your institution has entered into a data processing agreement with us that provides for storage.

What this means for you: Under the default no-storage configuration, your resume, profile information, and session results are not retained on our servers and cannot be retrieved after your session ends. You should save or export any Output you wish to keep before your session ends. As a result, we are unable to retrieve or provide any data, Content, or Output from past sessions, as this information is not retained on our servers.

Is my information kept confidential?

Yes. We take confidentiality seriously:

  • No third-party sharing: We do not share your personal data, Content, or Output with third parties except as required by law or as necessary to provide the Service (e.g., cloud infrastructure providers operating under strict data processing agreements).
  • No-storage by default: Your session data is not retained on our servers after your session ends under the default configuration, which means there's nothing for us to share or expose.
  • Security measures: We implement commercially reasonable administrative, technical, and physical safeguards to protect data processed through the Service. No system is completely secure, and we cannot guarantee that unauthorized third parties will never be able to defeat our security measures.

For Institutional Users operating under a separate license agreement, data handling is governed by the terms of that agreement and any applicable data processing addendum.

Do you use my data to train your AI models?

No, we do not use your Content to train our models without your explicit consent.

By submitting Content to the Service, you grant us a limited, non-exclusive, royalty-free license to process that Content solely as necessary to provide the Service to you. We do not use your Content to train our models or improve our systems without your explicit consent.

You retain ownership of the Content you submit to the Service. We do not claim ownership of your resumes, profiles, or any other personal or professional information you provide. As between you and us, you own the Output generated from your Content.

What about shareable URLs?

When you use the Service without storage enabled, your session data exists only within your browser and is not retained by us once your session ends. As part of using the Service, you may generate a shareable URL that encodes your session information. This URL functions as the equivalent of a downloaded document — it contains your data and can be opened and viewed by anyone who receives it.

By generating and sharing a URL, you are choosing to share the information it contains. We are not responsible for how shared URLs are used, stored, or distributed by third parties who receive them. You should treat a shareable URL with the same care you would apply to any document containing your personal information, including your resume or career details.

What about institutional users and FERPA compliance?

For Institutional Users operating under a separate license agreement, data handling is governed by the terms of that agreement and any applicable data processing addendum.

Institutions subject to the Family Educational Rights and Privacy Act (FERPA) should note that under the default no-storage configuration, no student data is retained by the Service following the conclusion of a session. Institutions requiring persistent storage for student records must enter into a separate data processing agreement with us before enabling storage features.

Can I trust the AI-generated Output?

Output from the Service is generated by artificial intelligence and may not always be accurate, complete, or suitable for your specific circumstances. You should not rely on Output as a sole source of truth or as a substitute for professional career counseling, legal advice, or other professional guidance. You are responsible for evaluating Output for accuracy and appropriateness before acting on it or sharing it with others.

The Service is designed to surface career intelligence and directions worth exploring. It is not a guarantee of career outcomes, job placement, or suitability for any specific role or program. Output should not be used to make legally or materially consequential decisions about another person without independent human review.

How do I delete my data?

Under the default no-storage configuration, your session data is not retained on our servers after your session ends, so there's nothing to delete. If you've opted into a storage-enabled feature or are an Institutional User with persistent storage, please contact us at [email protected] to request deletion of your stored data.

What if I have feedback or know ways to improve MEP?

We're always looking to improve! If you have feedback, suggestions, or ideas for how we can make mise en place better, please share them with us through our feedback form. We review all submissions and appreciate your input.

You can also reach us directly at [email protected] for questions or partnership inquiries.

Where can I learn more?

For complete details on how we handle your data, please review our Terms of Service. If you have questions not answered here, please contact us at [email protected].